Refund policy
Return & Refund Policy
Due to health, hygiene, and safety reasons, all sales are final and we are currently unable to accept returns or exchanges on any jewelry products.
Please carefully review your order before completing your purchase.
Damages & Issues
Please inspect your order upon arrival. If your item is:
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Damaged
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Defective
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Incorrect
Contact us immediately at sales@auravanta.ca and we will work to resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Opened jewelry
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Worn jewelry
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Earrings and pierced jewelry
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Custom or personalized items
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Sale items
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Gift cards
Refunds & Replacements
Refunds or replacements will only be considered if an item arrives damaged, defective, or incorrect.
If approved, refunds will be issued to your original payment method within 10 business days.
Contact
For any questions, contact us at:
