Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that processing times may be extended during high-demand periods or promotional events.
Shipping Times
Estimated delivery times vary depending on your location:
- Canada & USA: 5–12 business days
- International: 7–20 business days
Shipping times are estimates and may vary due to factors outside our control, including carrier delays or customs processing.
Shipping Costs
Shipping rates are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
Delays & Lost Packages
Auravanta is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect or incomplete shipping information
If your package is lost or significantly delayed, please contact us at sales@auravanta.ca, and we will do our best to assist you.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
Auravanta is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Order Issues
If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours of delivery at:
Include your order number and photos (if applicable), and we will resolve the issue as quickly as possible.
Contact
For any shipping-related questions, please contact us at:
